Christian Heitkamp is a director at NiCE IT Management Solutions, leading the product and global business development. As an ardent professional, he has been designing and developing extensions to Microsoft System Center and HP Software for more than 8 years and has specialist skills and certifications for IBM DB2, Domino, Oracle, BlackBerry, and other business applications. Through regular customer and partner engagements, he is bringing industry’s best practice to Microsoft System Center to enrich the value of IT management solutions.